Refund Policy
Refund Policy
At GeriCare at Home LLC, we are committed to providing high-quality, compassionate home health services. To maintain fairness and professionalism, please review our refund policy.
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Refunds Eligibility
Refunds will be granted only under specific conditions:
Clients must provide a minimum of 24 hours' notice for cancellations, or if the provider is unable to deliver the scheduled services. Additionally, if services do not meet expectations and a complaint is lodged within 24 hours, a partial refund may be considered. Please be aware that refunds will not issued for completed services or for no-show appointments.
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Services not rendered due to the provider emergency or cancellation:
A full refund will be issued, or rescheduling will be offered as an alternative.
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Dissatisfaction with services (must be reported within 24 hrs): Partial refunds may be issued at discretion of GeriCare at Home LLC after review of the complaint.
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Nonrefundable situations:
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The client cancels less than 24 hr notice
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The client is not home or unavailable at the time of the visit (no-show)
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Services rendered as scheduled and without issue
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The client refuses treatment during the visit
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Prepaid packages or bundles have already started or partially used (unless otherwise agreed).
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Prepaid Services
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Prepaid appointments or packages are non-refundable once started but may be:
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Rescheduled with 24-hr notice
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Transferred to a family member or caregiver upon written request.
Appointments can be rescheduled at no additional cost with at least 24-hr notice. A $25 rebooking fee may apply to reschedule with less than 24-hr notice.
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All refund or complaint request must be submitted in writing within 24 hours of the scheduled visit. Please contact:
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Chutney Gamble
Licensed Practical Nurse
GeriCare at Home
352-318-3068